Frequently Asked Questions
Find answers to commonly asked questions
Do you have a minimum order?
No
Do you supply to the general public?
Absolutely
Do you do demos and on-site consultations?
Yes, we can come to any BC Lower Mainland business address to show you the material in person and consult on your design idea.
Do you cut profiles to size and machine them?
Yes
Can you help me with my design or idea?
Absolutely, contact us at 604-607-6443 or email sales@rmmc.net to get started today!
*Please note that this service is only offered to organizations and businesses
Do you ship?
Yes, we can ship prepaid or collect, just ask for a quote.
What is your return and refund policy?
Quality Guaranteed
30-Day Return Policy
Thank you for shopping at quickshop.rmmc.net. Our commitment is to provide top-tier customer support and quality products. If you're not completely satisfied with your purchase, we're here to help. Please review our updated return policy below:
General Return Policy
- Returns are accepted within 30 days of delivery.
- A 20% restocking fee will apply to all non-defective returns.
- Refunds will be issued as credit only.
- No returns are accepted after 30 days from delivery.
Defective or Incorrect Orders
If there is an issue with your order due to damage, missing parts, or an error on our part:
- Notify us within 30 days of delivery.
- We will correct the issue at no cost to you.
- Prepaid shipping may be provided depending on the situation.
Return Process
- Contact us at 604-607-6443 or email sales@rmmc.net to request an RGA (Return Goods Authorization).
- Ship returns to:
Rocky Mountain Motion Control
30640 Marshall Rd
Abbotsford, BC V2T 6J7
(Prepaid label provided only for RMMC errors)
- Package items securely in the original packaging, or as instructed.
- Clearly mark your RGA # on the shipping label.
- Ship your return within 15 days of the RGA being issued.
- Once received, items will be inspected.
- We will follow up regarding the applied credit or exchange.
Important Notes
- Used or damaged items are not eligible for credit.
- Proof of purchase is required for all returns.
- Shipping charges from the original order are non-refundable.
- Returns must be received within the 30-day window—no exceptions.
Reporting Damages or Missing Parts
Contact us within 30 days of delivery to report any damage or missing components. Call 604-607-6443 or email sales@rmmc.net.
Do I need specialized equipment to cut the profiles?
Not at all, most mitre saws will cut profiles fine, we recommend a non-ferrous carbide tip blade with 96 teeth on a 12” blade. Please do so at your own risk and follow all safety instructions by the manufacturer. We will also happily cut the profiles for you.
What is the alloy used in your T-Slotted Aluminum extrusions?
We use 6063-T6 Aluminum because of its higher ultimate and yield tensile
strength
How much weight can your extrusions support?
In most applications load requirements can be met by selecting the proper profile(s), fastening method(s), and design details. Check out 80/20’s Deflection Calculator, we do not recommend going over 1/8" or 3.25mm of deflection. Call us if you have any application-specific questions.
Do you offer extrusions in different colors?
T-slotted extrusions come with a standard clear anodize. All extrusions can be supplied in custom anodized colours for an additional charge. Black is very popular, many extrusions are also stocked in black. Custom colour anodized orders will be quoted upon request.
What is the difference between the 10 Series and 15 Series T-slotted extrusions?
10 Series extrusions are designed on 1/2" and 1" dimensions. The center point is 1/2" from the edge of the extrusion, with a 1" center-to-center measurement. 15 Series extrusions are designed on 3/4" and 1.5" dimensions. The center point is 3/4" from the edge of the extrusion, with a 1.5" center-to-center measurement.
Do any connections have a locking mechanism so that the connections hold tight even when subjected to movement or vibrations?
The locking mechanism is in the design of the T-slotted profile. The T-slot flange declines two degrees in towards the center of these profiles. This "Drop Lock Feature" acts as a lock washer in that it spring loads the fastener as it is tightened.
What are your stock lengths of extrusions?
While not all profiles are available in all lengths, most Fractional T-slotted extrusions are available up to 242" stock lengths. Most Metric T-slotted extrusions are available up to 6M stock lengths. Consult the current 80/20 Catalogue for profile stock length specifics.
NOTE: We also supply 'cut to length' as a regular service.
How much weight will linear bearings support if they are attached to the underside of a beam?
We strongly suggest that linear bearings NOT be used in this configuration.
I just need a small piece, do you keep any stock?
We have some of the most popular fractional and metric profiles in
stock! Call for availability or check our online store here https://gvugry-zu.myshopify.com/collections
I was looking at some of the 80/20 Aluminum online, what’s the best way to get a quote?
Please take a look at our How to Order Page
What is the best file type to send my CAD model to you?
.STEP files are our preferred file type to work with when reviewing designs
We are building a test station with T-Slotted frame. We are in need of several fittings, Aluminum brackets and more T-Slotted Aluminum. We don't have a shipping company, can you help?
Yes, we can handle all your shipping needs. Additionally, we pass along our volume discount. Ask us for a shipping quote directly from the factory or with our monthly stock orders.
Do you provide volume discounts for resellers?
Yes, please reach out to sales@rmmc.net to get connected